MaxFate Private Limited
Address: HN/1 Bhudari, Sonai, Mathura, India, 281206
Email: contact@maxfate.com
Phone: +91-6395181600
Last Updated: 1 November 2024
At MaxFate Private Limited, we deliver all consulting services and digital resources through secure, digital channels. This Digital Delivery Policy explains how our services are delivered, timelines, and access protocols, ensuring a smooth and reliable experience for our clients.
1. Delivery of Digital Services
MaxFate Private Limited specializes in providing business consulting services, delivered through digital platforms to meet the needs of our clients efficiently.
- Consulting Sessions: Consulting and coaching sessions are delivered via video conferencing platforms (e.g., Zoom, Microsoft Teams, or Google Meet). Clients will receive a secure link to join the session, shared via email or other agreed communication channels.
- Documents and Reports: Reports, strategic plans, and other deliverables will be shared digitally, typically via secure email or through a client-accessible cloud-based platform (e.g., Google Drive or Dropbox).
- Digital Resources: Templates, tools, and supplementary materials are provided electronically, ensuring easy access and storage.
2. Delivery Timeline
Our commitment is to deliver services in a timely manner, aligned with the scope of the project and agreed timelines.
- Consulting Sessions: Scheduled based on mutual availability and agreed upon at the start of the engagement. Clients are encouraged to book sessions at least one week in advance to ensure availability.
- Document Deliverables: Initial reports or strategy documents are typically delivered within 10–15 business days following the completion of an assessment or relevant session. Custom timelines may be set based on project requirements.
- Resource Access: Any digital resources included in the consulting plan are made accessible after the start of the engagement and may remain available for a defined period based on the service package.
3. Accessing Digital Deliverables
All digital deliverables are shared through secure means, providing clients with easy, reliable access.
- Secure Links: Clients will receive secure, password-protected links for accessing reports and documents.
- Download Permissions: Most digital files will be available for download, and clients are advised to save copies for future reference.
- Access Period: Access to digital resources may be time-limited. Unless specified otherwise, access to shared files is typically available for six months from the date of delivery.
4. Client Responsibilities
To ensure smooth delivery of our digital services, clients are responsible for:
- Providing Accurate Contact Information: Ensuring that email addresses and contact details are accurate and up-to-date.
- Timely Access: Accessing and downloading documents or joining scheduled sessions promptly as per provided links and instructions.
- Stable Internet Connection: For online sessions, a reliable internet connection is necessary to ensure uninterrupted service quality.
5. Non-Delivery Issues
While we strive for flawless delivery, issues may occasionally arise.
- Missed Sessions: If a client misses a scheduled session, they should contact us within 24 hours to reschedule, subject to our availability.
- Technical Issues: In the event of technical issues (e.g., internet disruptions), we will work to reschedule or provide an alternative solution to minimize disruption.
- Delivery Delays: In cases of unavoidable delays (e.g., due to unforeseen circumstances), clients will be notified promptly with an updated delivery timeline.
6. Contacting Support
For any questions or assistance with digital delivery, clients can contact our support team:
- Email: contact@maxfate.com (responses typically within 24–48 hours)
- Phone: +91-6395181600 (available Monday to Friday, 9:00 AM – 6:00 PM IST)
7. Policy Updates
MaxFate Private Limited may periodically update this Digital Delivery Policy. The latest version will always be available on our website, and clients will be informed of significant changes.