MaxFate Private Limited
Address: HN/1 Bhudari, Sonai, Mathura, India, 281206
Email: contact@maxfate.com
Phone: +91-6395181600
Last Updated: 1 November 2024
At MaxFate Private Limited, we prioritize excellent customer support to ensure that our clients have a smooth and productive experience. This Customer Support Policy outlines how and when you can reach us for assistance and the support standards we uphold.
1. Support Availability
Our customer support team is available during the following hours:
- Days: Monday to Friday
- Hours: 9:00 AM to 6:00 PM IST
- Exclusions: Support is not available on public holidays and weekends, but urgent requests may be considered by prior arrangement.
2. Contact Methods
Clients can reach our support team through multiple channels. Our goal is to respond promptly to all client inquiries.
- Email Support: For general inquiries, support requests, and feedback, please email us at contact@maxfate.com. We aim to respond to all email inquiries within 48 hours.
- Phone Support: For immediate assistance, clients may contact us at +91-6395181600 during support hours.
- Scheduled Calls: For more in-depth support, clients may schedule a call with a consultant. This allows us to allocate adequate time and resources to address specific queries.
3. Support Scope
Our support is designed to assist clients with the following:
- General Inquiries: Information about our services, policies, and business consulting options.
- Technical Assistance: Guidance on accessing digital resources, documents, and tools provided as part of our services.
- Consultation Follow-Ups: Clarifications on recommendations, strategic advice, and support with implementing provided guidance.
Note: Our customer support team is available to address client inquiries directly related to our consulting services. Additional support requirements may require a formal consultation.
4. Response Times
MaxFate is committed to timely responses to all inquiries. Response times may vary depending on the nature and complexity of the request.
- General Inquiries: Within 1-2 business days.
- Consultation Follow-Up Queries: Within 2-3 business days.
- Urgent Requests: Prioritized based on the nature of the issue and subject to availability.
5. Client Responsibilities
To ensure effective support, we request that clients:
- Provide Accurate Information: When reaching out, please provide detailed information regarding your query or issue.
- Respect Scheduled Times: We request clients honor scheduled call times to allow for efficient support across all clients.
- Maintain Clear Communication: Clear, respectful communication helps us address your needs efficiently and accurately.
6. Feedback and Escalations
We value feedback to improve our services. If you have feedback or would like to escalate an issue, please contact us at contact@maxfate.com or request to speak with a supervisor.
7. Changes to This Policy
We may update our Customer Support Policy from time to time. Updates will be posted on our website, and clients will be notified of significant changes.
8. Contact Us
For questions regarding our Customer Support Policy or to reach our support team, please use the contact details below:
Email: contact@maxfate.com
Phone: +91-6395181600